![]() ![]() If for any reason you do not hear from us within 3 days, please contact your local gym so we can follow up appropriately. We will respond to confirm your request has been processed. You must submit your change form no later than noon (12pm CST) of the day prior to your next billing date. Please note, there are different forms for Standard Memberships and Youth Memberships. In person: stop by any location during normal business hours to fill out your suspension or termination paperwork at the front desk.Įlectronic: Fill out and submit the appropriate form (linked below). ![]() Suspension or cancellation paperwork must be submitted no later than noon (12pm CST) of the day prior to your next billing date if you wish to avoid future charges. Membership change forms must be submitted in writing, either in person or by submitting the appropriate form linked below. How do I cancel or suspend my membership? See below for easy in-person and electronic options to change your membership! All membership changes require documentation. Please note, early reactivation may affect your monthly billing date.Ĭan I cancel or suspend my membership over the phone? You may request an early reactivation by calling or coming in person to the gym. Billing will resume automatically at the end of the suspension period. Suspensions are limited to 3 months in duration and back-to-back suspensions are not allowed. There is no charge to suspend at this time, although Movement’s standard freeze fee of $10/month will apply to all freeze requests submitted August 7th or after. This option works well if you are traveling, recovering from a minor injury, or otherwise plan to return to the gym after a short time and would like to keep your current billing rate. What is the difference between cancellation and suspension?Ī membership cancellation permanently stops your monthly billing and terminates all membership privileges and all prior billing rates.Ī membership suspension is a temporary freeze of your monthly billing. Please contact your home gym or log into your Mindbody account to update your notification preferences. However, if you have opted out of account notifications, you will not receive these emails. Copies of your membership agreement and waiver are automatically emailed to you when you sign up. Please refer to your signed membership agreement for complete details of your membership terms. Membership terms and prices are subject to change. Prepaid memberships are non-refundable and cannot be canceled, suspended, or prorated. If you wish to avoid future charges, you must submit a membership suspension or cancellation form no later than noon (12pm CST) of the day prior to your next billing date. Payments are non-refundable and will not be prorated. Your billing date will be the same day of the month that you signed up for your membership. Monthly recurring memberships are automatically billed to your credit card. Manage Your Membership How does membership billing work? ![]()
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